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M
Mr_Sy_Castro
September 16, 2024
Question

Ghost deposits in QB online.

  • September 16, 2024
  • 1 reply
  • 0 views

We’re encountering an issue with "REMOTE ONLINE DEPOSITS" showing up from existing customers, but these deposits aren't reflecting in our bank accounts. Could there be a connection issue between your system and the banks causing these ghost transactions? Could anyone help us resolve this?

1 reply

K
Kurt_M
September 16, 2024

We'll provide details to help you with bank deposits that doesn't reflect inside your QuickBooks Online (QBO).

 

Some deposits will not reflect in your bank account due to the deposit time of the product and the payment method you're using. Also, please know that standard deposits are processed daily, excluding Sundays, Thanksgiving Day, and Christmas Day. In contrast, Instant Deposits are processed every day of the year without exception. We'll outline the steps below to help you check your deposit speed:

 

  1. Access your QuickBooks Online company.
  2. On the top right corner, click the Gear icon and select Account and settings.
  3. Select the Payments tab.
  4. Review the Deposit Speed section.

 

 Please refer to this handy article for more details: Find out when QuickBooks Payments deposits customer payments.

 

In addition, we recommend checking these articles to learn more about QuickBooks Payments and what to do when your funds are on hold:

 

 

Our team offers further assistance if you have other questions about data inside QuickBooks or need help handling bank deposits. Visit us anytime or leave a comment below so we can provide the details needed to address your concerns. Keep safe.

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