Skip to main content
J
JarrettK
September 15, 2022
Question

GoPayment card reader flashing four dots . . . . after initial connection.

  • September 15, 2022
  • 1 reply
  • 0 views

Our booster org bought three of the tap/chip GoPayment readers, and one of them never worked right out of the box.  It initially connects, beeps and shows Connected, but then immediatly shows four dots . . . . that fade in and out. At that point the app shows disconnected.   If you tap connect reader again in the app, the reader again beeps, says connected, but goes back to the four dots and the app disconnected.   Is there a way to do a hard reset or something to try and get it working?  I've tried the forget and reconnect protocol, and I've tried three different tablets ( all android ).

 

Any help is greatly appreciated!

    1 reply

    Adrian_A
    Adrian_A
    September 16, 2022

    Hi JarrettK,

     

    I appreciate the troubleshooting steps you've done to isolate why the card reader isn't working as intended. Let's run another step to fix this matter.

     

    Let's turn the card reader off and then on. To turn the card reader on, press and hold the power button on the side of the device until it's green. You can take out the device from its dock before you press the power button.

     

    If the same thing persists, let's update QuickBooks GoPayment and Online mobile app. You can check this link for the detailed steps of the process: QuickBooks GoPayment and Online mobile app.

     

    Once you’re able to connect your card reader, you can now process your customer payments on your mobile device. To guide you through the process, you can read this article for reference: Process a credit card transaction with GoPayment.

     

    You can always get back to me if you have other concerns about connecting your card reader to your phone.

    J
    JarrettKAuthor
    September 16, 2022

    This is the newer contactless + chip reader as shown on this page.  There's no light next to the power button.  It does blink red when the battery is low, but that's all the light near the power button does.  The application was freshly installed, and there are no updates available for the app. 

     

    I have tried turning it off and on several times.  What's the next level of troubleshooting?   What do the four dots on the display screen that kind of blink on and fade off mean?  Seems like a diagnostic signal of some sort, the other two don't do that at any step of the process.

     

    See attached picture.

     

    Thanks!

    Terms & ConditionsAccessibility statement