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icutgrassllc
September 13, 2022
Question

Gratuity for invoices

  • September 13, 2022
  • 1 reply
  • 0 views

For quite sometime there has been the ability to select and include a 'gratuity' option with the invoicing. However, it's not seen on the customer's end when they look at their invoice or when they submit a payment. This has been this way now for a long time. I have checked all settings in my account and they are all correct. When is QB actually going to get this fixed? Why is it taking them so long while they continue to charge me full price for only having access to part of the features? If it weren't for my QB bookkeeper I can tell you honestly that now, even after 10 years, I would have dropped this company. Ever since about a year ago when you log on online things are delayed and I was told once from someone at QB that the reason is because they merged a couple of their online products. I dont know if that's the reason or not- I'm not an IT guy. That said, I want the basic features to work. This company has really been messing up this past year and honestly I have never done business with a company that has made me feel disposable like this and mind you they are paid each month.

1 reply

M
MirriamM
September 13, 2022

Hello there, @icutgrassllc. I want to shed some light about the issue you encounter about invoices with tip not showing on the customer's invoices.

 

I have checked our records and confirm an ongoing issue about this in QuickBooks Online (QBO). And at this time, our product engineers are investigating the root cause and implementing a fix. While they do, I suggest contacting our Support Team to include you in the list of affected users. From there, you'll get a notification once this issue gets resolved.

 

To reach them, click the ? Help button at the top-right corner and select Contact Us to talk with a live agent. Ensure to review their support hours to know when agents are available.

 

In case you need some related articles in managing your account, you'll want to consider visiting our Community Help Articles hub. 

 

Don't hesitate to let me know if there's anything else I can do to help. I want to make sure you're taken care of. Have a great day.

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