Skip to main content
S
softtelrg
September 6, 2022
Question

Hard to get response and resolve the issue

  • September 6, 2022
  • 3 replies
  • 0 views

I have spent 20+ hours communicating with dozens of QuickBooks online and payroll agents and opened 4 cases. Unfortunately, they closed without resolving the issue, and no one bothered to provide a status.

 

The issue is that Quickbooks kept withdrawing money from my bank account and not paying taxes to Texas Workforce Commission. 

 

I am sharing the case numbers here since I could not find any resolution from the Quickbooks agent. It seems there is no accountability whatsoever. I have never experienced this type of unprofessional service.

 

Here are the case numbers for your information -  1585974934, 1585984456, 1574017245 and 1586284032

 

Why am I sharing? -- hoping there will be at least one responsible person in the organization and dig into the issue I have been experiencing 

 

I do not understand why it is so difficult to resolve a simple issue, which should not even take a few mins to resolve, and I question myself why I am even paying a subscription fee for this kind of service. I am stuck for the year, and I have no clue when they will refund the money they withdrew from my bank account. Is this a scam? Can anyone advise? What would be the best way to handle this? Please suggest 

 

 

3 replies

C
Carneil_C
September 6, 2022

Hello, @softtelrg. 

 

I can imagine the hurdle you've been through in resolving your issue with your refund for the money withdrawn from your account.

 

Please know that we understand your feelings, and this isn’t the kind of impression that we’d like you to have. I've come to share some updates on this matter.

 

We know how important money is to your business and your customers. Rest assured, we'll have someone take a look at your account, and they may reach out to you if they have any further questions.

 

Please don’t hesitate to reply to this thread if you have other QBO-related concerns. I’ll be here to help in any way I can. Keep safe always.

S
softtelrgAuthor
September 7, 2022

Thank you, and I appreciate your response. Hopefully, this issue will be resolved soon

K
Kurt_M
September 7, 2022

Hi there, @softtelrg.

 

I appreciate you for getting back here in the thread. If there's anything else that you'd like me to help you with, Or you have any additional QuickBooks-related concerns, feel free to click the REPLY button below. It'll be my pleasure to help you out. Take care, and have a good one.

S
SWithey
April 17, 2025

Did you ever get a resolution to your problem? I have tried to call QuickBooks payroll three times today for an issue all three times. The message said I was next in line but I never received any callbacks.  I’m very disappointed at the moment!

A
Aldren18
April 17, 2025

This is not the experience we want for you, SWithey. Timely resolution matters and I would feel the same urgency if I were in your place. Please know that I'm committed to ensuring you are directed to the appropriate support team to resolve your payroll concern as swiftly as possible.

 

Sometimes, callbacks can get delayed or missed due to high call volumes or technical issues. I recommend contacting our Live Support team again using the steps below to ensure a smooth experience.

 

Here's how:

 

  1. Inside QuickBooks Online, navigate to the Help menu.
  2. Select the Search option and type "contact support".
  3. Choose the Contact Us tab at the bottom.
  4. Enter the question, keyword, or topic you need help with.
  5. Follow the prompts, then choose e away to connect with us.

 

Alternatively,  you can find the contact number in this hyperlink under the "I've tried all of the self-help options and still can't sign in" option.

 

I've provided a screenshot for your reference:

 

 

Make sure to review their support hours so you'll know when agents are available. 

 

Additionally, I’ve included these articles that will help you explore the various reports available in the program and how to customize them to meet your specific business needs:

 

 

Our Live Supports are always ready to assist you further, SWithey. You deserve a seamless experience, and we are committed to ensuring it. Let us know in this thread if you have more questions or topics you want to cover. We want you to feel supported during this time.

Terms & ConditionsAccessibility statement