Question
Has anyone had QBO set up a merchant services account which they didn't want?
I'm a bookkeeper and have a client who started a new business this January. I set up the Quickbooks in January for the business. Somehow a merchant account was set up with online payment options.but the account has my social security number, me as the principal of the company. and my address and the client’s email and birthdate. I can't change that in Quickbooks.
The client sent out two invoices which offered payment options through a bank account or credit card (she was unaware) but those payments were never credited to the clients bank account. One payment for $600 and another for $1300
I've been calling Quickbooks to get this straightened out for a month. I was told 7-10 days to process the payment to the client then I was told 3-5 business days then said the deposits would go through the next day. I did credit card credits today and they said 7-10 to process but I"m not hopeful.
Quickbooks Merchant Services is sitting on $1900 of my clients money and I am getting nowhere. The first payment of $1300 was made 5/30.
The client sent out two invoices which offered payment options through a bank account or credit card (she was unaware) but those payments were never credited to the clients bank account. One payment for $600 and another for $1300
I've been calling Quickbooks to get this straightened out for a month. I was told 7-10 days to process the payment to the client then I was told 3-5 business days then said the deposits would go through the next day. I did credit card credits today and they said 7-10 to process but I"m not hopeful.
Quickbooks Merchant Services is sitting on $1900 of my clients money and I am getting nowhere. The first payment of $1300 was made 5/30.