Help fixing Payment Received email

Thanks for reaching out to the Community for assistance, @scaasi. I’m here to share an update with you.

Currently, there’s an ongoing investigation about payment notification emails reflecting email addresses instead of customer names. Our engineers are aware of this and diligently working on a fix. I recommend contacting our payments team to add your company as part of the affected ones. No worries, you'll get updates once the resolution is rolled out.

Before that, make sure to check our support hours. This way, you can contact us at a time convenient to you, and you’ll get a response quickly. Then, you can follow these steps:

1. Log in to your QuickBooks Online account.
2. Select the Help (?) menu.
3. In the Assistant window, type in “Talk to a human” in the field.
4. Enter “Payment notification emails,” then go to the Contact option.
5. Choose a way to connect with us:
   • Start a chat with a support expert
   • Get a callback from the next available expert

QuickBooks Payments or Merchant Services automatically processes and moves transactions into your accounts. If you need to combine payments received, you can use this guide for complete instructions: Record and make bank deposits in QuickBooks Online.

Don’t hold back to drop a comment below if you have any other questions or concerns besides payment received emails. I’ll always be here to help. Take care!