How can I add a payment when reconciling my quickbooks?

I appreciate you bringing this to our attention, @bengie. Let me guide you in recording this payment to reconcile your books in QuickBooks Online (QBO).
 

You have two ways to balance your books in QBO. Pay down a credit card or write a check. Below are the steps to record the credit card payments.

To pay down a credit card, here's how:

1. Select + New.
2. Under Money Out (if in business view) or Other (if in accountant view).
3. Choose a Pay-down credit card, then select the credit card where the payment was made (enter the payment amount and the date).
4. Select the bank account you paid the credit card with.
5. If payment is made with a check, select I made a payment with a check. In the Check No. field, enter the check number, or enter the EFT number if paid electronically.
6. If you want to add notes or file attachments, select Memos and Attachments and follow the instructions on the screen.
7. Select Save and Close.

 If you made a credit card payment using a check, you can record it in QuickBooks by creating a check. Here's how:

1. Select + New.
2. Under Vendors, select Check.
3. In the Payee field, select the vendor name for the credit card payment.
4. Enter a mailing address and payment date.
5. In the Check No. field, enter the check number, or if paid electronically, type the EFT.
6. Enter the category details, description, and payment amount.

       7. Enter notes under Memo.

       8. Select Save and Close.

I've added these articles to help resolve ending/beginning balance issues and reconciliation mistakes in QuickBooks Online:
 

• Fix issues the first time you reconcile an account.
• Fix issues for accounts you've reconciled in the past.
• Fix issues at the end of a reconciliation.
   

Please keep me posted on this thread on your progress with balancing your books in QBO. I want to make sure you're taken care of. Have a good one.