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December 24, 2022
Question

How can I dispute a payment and manage my checking better

  • December 24, 2022
  • 1 reply
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1 reply

MariaSoledadG
December 24, 2022

I'll guide you on how you can dispute your payment, brittanyderosset.

 

When you dispute a charge with your bank or credit card company, the financial institution notifiesQuickBooks Payments. We'll email you instructions and deadlines if you get a chargeback or retrieval notice. We include the case number, email address, fax number, and how to send your response. You'll want to send some of these documents

to Intuit for rebuttal:

 

  • A detailed letter of explanation, explaining what has happened and what it's led to with this chargeback.
  • Any signatures from your customer. This includes signed receipts, credit card authorization forms, etc.
  • Any photographs that support your side of the story.
  • Screenshots of communication (emails, text messages, etc.) between you and your customer.
  • A copy of the invoice.
  • A copy of the receipt.

 

There are also some cases when you're unable to challenge a chargeback. To give you more information on this, read this article for more information: Handle Chargebacks And Retrieval Requests For QuickBooks Payments.

 

You may also want to see your QuickBooks Checking monthly statements. I've outlined the steps below:

 

  1. Go to Banking services, then select QuickBooks Checking (Take me there).
  2. Select Manage.
  3. View your QuickBooks Checking account and select Monthly Statements.

However, you may be experiencing issues while processing disputes. I recommend reaching out to our support team so they'll be able to assist you further. Here's how:

 

  1. Click the (?) Help icon and enter Talk to a human (then type it again when prompted).
  2. When asked by the bot, enter your concern.
  3. Select I still need a human, then proceed with Contact us or Get help from a human.
  4. Choose either Chat or Callback.

 

Moreover, to better manage your checking, you can sign up for a QuickBooks Test Drive account if you want to explore more about QuickBooks Online (QBO) account. Then, check out some of our basic articles in case you encounter issues: Getting Started in QuickBooks Online.

 

Keep in touch if you need anything else with disputing payment. I'll always be here to help.