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brandie81-gmail-
July 7, 2022
Question

How do I add Sam's Club and Lowe's credit cards?

  • July 7, 2022
  • 2 replies
  • 0 views
*I select the "Add Account."
*I find the Sam's Club credit card option in the bank/cc options
*I type in the userid and password

Then a message pulls up saying I need to prove I'm a human and then there's a link that takes me to the actual credit card page login. After logging in I'm on the credit card transaction page but I don't see anything relating to Quickbooks.

I tried this with a few different credit cards and the same thing happened with all of them. What am I missing?

I was able to add my bank checking account with no problem.



2 replies

R
rvrfrf
July 7, 2022

Thanks for joining the Community, brandie81-gmail-.

 

Since you're not seeing any on-screen steps after signing in to these two accounts, I'd recommend checking your browser. It's possible this could have something to do with temporary internet files. Browsing applications store these types of records, but sometimes they can cause issues with certain webpages. You can open a private window and check to see if the on-screen steps display after signing in.

 

Here's how to access incognito mode in some of the most commonly used web browsers:

  • Google Chrome: Ctrl + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Microsoft Edge: Ctrl + Shift + P
  • Safari: Command + Option + P

 

If you're able to see your on-screen steps while browsing privately, it's safe to say this problem's being caused by the browser. It can be fixed by clearing cached data and Intuit-specific cookies.

 

In the event it continues occurring while you're browsing in incognito mode, you'll initially want to try switching to another browsing application.

 

Here's a list of supported browsers

  • Google Chrome - version 78 or newer
  • Mozilla Firefox - version 76 or newer
  • Microsoft Edge - version 75 or newer
  • Opera - version 68 or newer
  • Samsung - version 10 or newer
  • Safari - version 12 or newer

 

You can also check a browser's compatibility with QuickBooks by utilizing our browser health checkup tool. QuickBooks supports the current and two previous versions of browsers. If you find that you're using an unsupported version, make sure to update it to its latest release. Steps for doing so can be found on the particular company's website.

 

In the event you've found no problems that could be causing this with your browser, I'd recommend using a different device and/or internet connection. If it continues happening on other devices and/or internet connections, you'll want to get in touch with our Customer Care team. They'll be able to pull up the account in a secure environment, conduct further research, and create an investigation ticket if necessary.

 

They can be reached while you're signed in.

 

Here's how:

  1. Use the Help (?) icon.
  2. Click Contact Us.
  3. Enter a description of your situation in the What can we help you with? field, then hit Let's talk.
  4. Select Start messaging or Get a call.

 

Be sure to review their support hours so you'll know when agents are available.

 

For the time being, you can manually upload transactions as a workaround.

 

I've also included a detailed resource about system requirements for QuickBooks which may come in handy moving forward: System requirements

 

If there's any questions, I'm just a post away. Have a great day!

Fiat Lux - ASIA
Fiat Lux - ASIA
July 8, 2022

@brandie81-gmail- 

Utilize the trial version of MT Online to isolate the issue. It is designed to import into any bank or credit card in QuickBooks Online, so there is no specific setting needed. If the same error persists, there is an ongoing problem at your bank or connection.

https://www.moneythumb.com/?ref=110

 

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