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March 13, 2019
Question

How do I apply multiple payment methods to "receive Payment"? ie, partial payment in cash, partial on credit card, sometime on two cards, etc?

  • March 13, 2019
  • 2 replies
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2 replies

IamjuViel
March 13, 2019

Pleased to see you here, @annette.sales.

 

Welcome to the Community! I'd be delighted to share some steps on how you can use multiple payment methods in receiving payments in QuickBooks Online.

 

You can accept and record multiple ways in receiving partial payments from your customer. However, you have to apply it one at a time. Here's how:

  1. Go to Sales.
  2. Choose Invoices tab.
  3. Look for the open invoice.
  4. Click Receive Payment on the Actions column. 
  5. Choose the Payment Method.
  6. Enter the specific partial amount to be paid on the invoice. 
  7. Put a check mark on the Invoice to be paid.
  8. Click Save and Close. 
  9. Just repeat the same process in applying the rest of the partial payments using different methods.

 

That should do it! Don't hesitate to visit us here in the Community if you have other questions about receiving payments in QuickBooks Online. I'm always here to help.

June 11, 2019

Hi @IamjuViel

I'd like to create a sales receipt instead of an invoice for a customer who paid for goods and services which totalled $140.  $100 was paid in cash. $40 by CC.  Would it be a similar concept?

 

The reason I'm considering sales receipt is that the customer paid at time of service and no invoice was issued.

 

I'd be grateful for a step by step breakdown when you get a moment.

 

Many thanks!

IamjuViel
June 11, 2019

Glad to have you here, @akpowell!

 

You'll have to create two separate sales receipts with different amounts and payment methods. I can walk you through on how to achieve this.

 

  1. Click the Plus Icon (+).
  2. Choose Sales Receipt.
  3. Enter the name of the Customer.
  4. Choose Cash in the Payment Method drop-down.
  5. Type the payment details.
  6. Click Save and New.

Once completed, create the second sales receipt for the same customer. Just make sure to select Credit Card as the payment method.

 

You can check this short video clip for additional insights:

Also, I've attached this article to learn more:

Always feel free to visit me here in the Community if you have other questions. I'm always here to help.

May 26, 2022

It is more than 3 years since this query was raised and still QB have done nothing. 

 

Furthermore the responses you get from the moderators are robotic completely ignoring the original question. 

 

In pure plain simple english it is very clear that 'Sales receipts' cannot accept 2 different methods of payments. Therefore the only workable solution is to create an 'Invoice' and then post post after the invoice has been created. 

 

As others have indicated this is another example of a no-brainer function that should be implemented. 

 

I know, I sound very frustrated - because I am! - the potential for QBO is there but there are ZERO technicians working on anything to continously improve this program. The amount of issues I've raised/reported/provided feedback and nada, zero, nothing. 

 

It's clear, accept the product as it is or move on to others like Odoo, Sage etc 

 

Fiat Lux - ASIA
May 26, 2022

Consider having a 3rd party merchant service with such feature to integrate with QB Online and QB Desktop.

September 28, 2023

Hmm.  Adding cost to the accounting software stack in order to resolve a basic functionality issue does not seem an appropriate solution.  Any other ideas?

 

I already spend a lot of money on this forced-down-my-throat software and am not looking to have yet another thing to learn how to record in QB.