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M
mdarnold39@gmail
October 9, 2022
Question

How do I dispute a charge on my account

  • October 9, 2022
  • 2 replies
  • 0 views
I had a charge on my card that I did not authorize

2 replies

C
CharleneMaeF
October 9, 2022

This is quite alarming, mdarnold39.

 

Our QuickBooks Support Team can provide a detailed overview of this charge. I'd recommend reaching out to them to ensure this gets taken care of instantly and securely.

 

Here's how:

 

  1. Go to the Help (?) icon at the top.
  2. On the Assistant tab, click Talk to a human.
  3. Enter your concern in the Type something field, then click the send icon.
  4. Click on I still need a human.
  5. Choose the Get help from a human button.
  6. Then, select Chat with us or Have us call you.

 

Please make sure to check our support hours beforehand to know their availability.

 

Additionally, I've added these articles that'll help you protect your business account and data from fraud:

 

 

Please keep us posted if you need assistance keeping your account safe. We're always here to help you out.

L
loisrodin
February 29, 2024

you double charged me for Live Bookkeeping subscription today.  33.72 + 33.72   2.28.24 on my online banking debit card   [email address removed].  QB Online

A
Archie_B
February 29, 2024

Hello there, loisrodin

 

I can only imagine how concerning it is when unexpected or unfamiliar charges appear in your account. Let us make sure this is taken care of.

 

While we don't have access to your account, I recommend reaching our Support Team to help you review and help you further about the charges. You can follow the steps provided by my colleague @CharleneMaeF above to reach them or use this link as a reference: QuickBooks Online Support.

 

You can check out different articles on managing your QuickBooks Online account through this link: Account Management.

 

Feel free to drop your follow-up questions and other concerns in the comment section below. I'll be here to help.

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