How do I dispute a transaction

Thank you for visiting the Community, southwickalec83-.

I know that every penny counts when running a business. I'm here to ensure that your charge concern is addressed by the appropriate support channel.

Account-related issues such as billing, refunds, and merchant services require special handling due to the collection of personal data. Our top priority is the security of our customers' information. Thus, I encourage you to contact our QuickBooks Online (QBO) Care Team.

They can access your account in a secure environment and explain the charges in detail. Also, our specialists will guide you on how to implement the permanent solution, particularly in processing your refund. To contact us, follow the steps below:

1. In your company, head to the Help icon in the upper right to display the support window.
2. Choose the Assistant tab and enter a brief description of your concern. For example, need help on how to dispute a charge on the account. 
3. Tap Get help from a human link and type a phrase or keyword in the What can we help you with? box.
4. Click the Continue button to view the support options.
5. Pick Chat to start a conversation and Callback to speak with an agent.

You can read these articles to learn more about how to handle the following issues:

• How to understand your subscription rates and charges
• Handle chargebacks and retrieval requests for QuickBooks Payments

There, you'll find answers to frequently asked questions about your subscription, as well as instructions on how to file a chargeback. 

We've gathered resources to assist users in easily completing any QuickBooks tasks. The Community guide includes topics such as how to manage your payroll, taxes, and banking activities, to name a few.

If you have any other account-related concerns or questions about the product, leave a comment below. I'd be delighted to answer them for you. Have a wonderful day.