How do I dispute an error in my payroll bill? QB started charging for a service we did not authorize and do not use.

This unauthorized charge is quite alarming, idf_a35a63af-81d.

I wish you didn't have to experience that. Let me make it up to you by ensuring you get a detailed overview of this payroll bill.

I'd recommend reaching out to our QuickBooks Support Team to know where this charge is coming from. They're equipped with tools to determine its cause to ensure it won't happen again.

Here's how:

1. Go to the Help (?) icon at the top.
2. On the Assistant tab, click Talk to a human.
3. Enter your concern in the Type something field, then click the send icon.
4. Click on I still need a human.
5. Select Get help from a human.
6. Choose Chat with us or Have us call you.

You can check out our support hours before reaching out to them.

I've added an article that'll help you view and track the information about your business and employees: Run Payroll Reports.

I appreciate your understanding on this matter. Please know that we're determined to help you get this resolved.