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pkwith
October 23, 2018
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How do I process an overpayment of an invoice in QB Desktop 2019 for Mac?

  • October 23, 2018
  • 2 replies
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This is a Quickbooks Mac Desktop 2019 question.

 

Client has 5 outstanding invoices totaling $455

 

Received a check from client in the amount of $555

 

If I accept the payment client will have a credit in the amount of $100

 

How do I refund the $100 credit to the client?

Best answer by PreciousB

Creating the credit memo doubled the credit amount that was due to the customer.  If my customer overpaid, it already shows as a credit balance under Receive Payments. How do I issue a check payment to refund this overpayment, while clearing as a credit balance from the Receive Payments screen?


Thanks for joining this conversation, kellyconn.

 

Let me help you record a refund check for your customer.

 

Since there is already an existing credit, you can directly create a check for the customer.

 

Let me show you how:

  1. Choose Banking, then select Write Checks.
  2. To write a new check, click the “New Check...” on the left panel or click the + at the bottom of the list.
  3. Under the Expense column, make sure to select Accounts Receivable.
  4. Enter the information for the check, and click Save.

Next, connect the check and the overpayment amount by using the Receive Payment feature.

 

Here's how:

  1. Choose Customers, then select Receive Payments.
  2. Choose your desired customer whom you wrote the refund check. You'll see the amount of the credit included in the Existing Credits field and the refund check at the bottom section of the window.
  3. Select the Apply Existing Credits checkbox.
  4. Enter the amount in the Payment column, if not already entered by QuickBooks, then select OK. 

 

That should answer your question. If you have any questions or clarifications about QuickBooks, please leave a comment below. Have a good one.

2 replies

Rustler
Rustler
October 23, 2018

in receive payments enter the actual amount received

QB will ask if you want to retain the customer credit or issue a refund

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pkwithAuthor
October 23, 2018

Here is my screen.

 

I am trying to locate where iI receive a choice

 

 

P
pkwithAuthor
October 23, 2018

Also.

 

If I click the Refunds and Credits button - I am only  able to create a credit. I am completely unable to figure out how to convert the credit to a refund.

 

 

PreciousB
PreciousB
October 24, 2018

Thanks for coming back to QuickBooks Community, pkwith.


Since there’s already a $100 credit, you’ll want to create a refund check. Please make sure to leave Accounts Receivable as the account in the refund check. This ensures that QuickBooks will account for the credit and refund correctly.


Once done, connect the refund check to the credit memo. You can follow the steps above on how to write a refund check and how to connect the transactions.


Please keep me posted. I’ll be here if you have any questions about QuickBooks for Mac. Have a good one.

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