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J
jraemy25
August 5, 2023
Question

How do I refund a credit card payment that has already been deposited?

  • August 5, 2023
  • 2 replies
  • 0 views
How do I refund credit card payment

2 replies

M
Maybelle_S
August 5, 2023

I can guide you in processing a refund for credit card payment in QuickBooks Online (QBO), jraemy25.

 

We have the ability to generate a refund receipt to process the deposited payment refund. Before that, take note of these requirements when you issue credit card refunds.

 

  • Credit card refunds can only go back to the original card used for the payment. You might need to contact your customer to verify this info.
  • You can only refund up to the amount of the original sale.
  • You can only issue credit card refunds within 90 days of the sale.

 

Here's how:

 

  1. Go to the +New button.
  2. Under Customers, select Refund receipt.
  3. Choose the customer from the drop-down arrow.
  4. Fill out the fields with the same info on the original sale.
  5. Select Credit card from the Payment method drop-down arrow.
  6. From the Refund from drop-down arrow, select the account you want to issue the refund.
  7. Select Save and close.

 

Please know the Community has your back. If you need assistance when working in QuickBooks, post a comment below. I’ll be right here to help. Have a great day ahead!

A
Asdirector
March 5, 2024

Now will this actually refund the funds or just create a refund receipt and recorded jt accurately within QuickBooks?

G
GebelAlainaM
March 5, 2024

Hello there, @Asdirector.

 

I'm glad to share an answer to your situation about managing refunds in QuickBooks Online (QBO).

 

In your case, if you're referring to the answer of my colleague Maybelle_S about the steps in processing a refund for credit card payment in QBO. Well,' I agree with you that it will just create a refund receipt to record it accurately in QuickBooks.

 

However, if you want to refund the funds, follow the steps below. If you have QuickBooks Payments, you can refund a customer who paid you with a credit card right from the sales receipt, invoice, or associated payment.

 

Here's how:

 

  1. Go to the Sales tab, then select the All Sales tab.
  2. Find and select the sales receipt, invoice, or payment you want to apply for a refund.
  3. In the footer, select More, then select Refund.
  4. Review the transaction info.
  5. Then select Save and Close.

 

You can refer to these articles for further details on managing refunds:

 

 

Stay in touch if you have follow-up questions about refunding a credit card payment. I'm always right here to help.

P
Poobah
September 23, 2023

Hello.  There was an accidental refund to a customer's credit card for a payment on the invoice.  How do I show that payment is still owed for the invoice? 

 

Invoice 3111 was paid for with a credit card on 11/2/22.  An accidental refund was given back to the customer on a credit card on 11/7/22.  How do I show payment for the invoice is still owed?  (Accounts receivables somehow need to be adjusted too?)  QBs showing customer no longer owes for this invoice, but they do still owe a payment. 

 

To further complicate things, the accidental credit card refund is batched with other payments.  Making it difficult to match transactions.  

 

$(508.44) accidental refund

$34.16 invoice pmt

$234.00 invoice pmt

$734.17 invoice pmt

$44.84 invoice pmt

 

I would really appreciate some help on this one.  I have spend 3 days with QBs on the phone using screen sharing, and so far, it has not been solved.  Be my hero?    

C
ChristieAnn 11
September 23, 2023

Welcome back to the QuickBooks Community, Poobah.

I just wanted to let you know that my colleague responded to your other post. In order to keep the conversation streamlined and provide you with the best resolution, I'll ask that you post any follow-ups there.

Just in case you haven't been notified of the new response, here's the link: https://quickbooks.intuit.com/learn-support/en-us/account-management/re-accidental-refund/01/1319332#M75196

I'll be here every step of the way. As always, you can reach out to the QuickBooks Community anytime you need a helping hand. Take care always, Poobah.

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