How do I research if a credit card transaction actually was declined or approved?

Hi there, n-howard.

I'm here to share how you can check the status of a credit card payment.

Let's login to your Merchant account to view the status of the payment:

1. Sign in to the Merchant Service Center.
2. Select Transactions.
3. Under Status, you'll be able to see if the payment is declined or approved.

QuickBooks will also send an email regarding the status of a credit card payment, whether it's approved or rejected. The email gives you a specific code, describes the problem, and guides you through what to do. Any related fees will also be in the email. Here's an article for detailed information: Fix rejected ACH payments or fees in QuickBooks Payments.

You can also browse this page for some common questions about processing payments: 

• Common questions about payments deposits in QuickBooks Online
• Find out when QuickBooks Payments deposits customer payments 

Reach out to us again anytime you have other questions when working in QuickBooks Online. I'd be glad to jump right back to help you again.