How do I track overcharges for QB desktop (when I changed to QB online) that were promised by intuit reps but have not been received

Let me direct you to the appropriate support to address your subscription issue, big bertha.

Account-related issues entail gathering personal information in order to pull up billing. Thus, we recommend contacting our Technical Support team. This way, they can investigate why the overcharges have not yet been reflected in your account. To obtain contact information, follow the steps below:

1. In your company file, go to the Help menu at the top bar and choose Contact Us.
2. Type a brief description of the issue, like subscription concern, and select Continue.
3. Sign in to your Intuit account and click Continue and then Continue with my account.
4. If you don't already have an account, make sure to Create a new account.
5. We'll email you a single-use code enter it and select Continue.
6. If you have more than one account, select the account you want to use and then Continue.
7. Select to Chat with us or Have us call you.

I want to ensure you have the tools and resources you need to complete any tasks in QuickBooks Online (QBO). Our self-help articles cover topics such as cash flow management, payroll administration, banking transactions, and other accounting-related activities. While our online tutorials will visually guide you through the steps of each process,

Keep me posted below on how it goes. I'd be delighted to help you the best that I can. Have a great day and stay safe.