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ibellhk
July 3, 2024
Question

How do you delete a cash payment in go payment app

  • July 3, 2024
  • 1 reply
  • 0 views

I just created a test payment using the Go Payment app. Now I want to delete it. In the drop down there is no option to delete. For CC payments I get an option to refund the customer. With the cash payment there is no option for this. I just want to delete this transaction. Thanks!

1 reply

A
Aldren18
July 3, 2024

I'm glad you've shared your concern about deleting a test cash payment in the GoPayment app, @ibellhk. I'm here to provide guidance and help in this matter.

 

Test transactions, such as cash payments, cannot be deleted due to accounting principles and the need to maintain accurate financial records to ensure the reliability and compliance of your financial data with accounting standards.

 

Given this situation, I recommend contacting QuickBooks Payments Support directly for guidance. They have the tools and can offer options for properly removing or adjusting the test transaction.

 

To reach out to them, here's how:

 

  1. Sign in to your QuickBooks Online company.
  2. Go to Help at the top right.
  3. Select or type Contact Us.
  4. Enter your concern, then select Let's Talk.
  5. Choose a way to connect with us:
  • Ask the community to get help from businesses like yours.
  • Start a chat with a support expert.

 

In addition, you can refer to this article to learn more about processing payments in the app: Process payments in the GoPayment app.

 

You can always ask away if you have questions about handling payments in the QuickBooks Go payment app. If you have other concerns about your data, entries, and other things, let me know, and I'll be glad to help you again.

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