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June 29, 2024
Question

How I get paid on the app? It says “accept payments “ denied

  • June 29, 2024
  • 1 reply
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1 reply

June 29, 2024

Let me discuss possible reasons why you're getting denied when accepting payments on the app, topovernight.

 

There may be several reasons why your application was denied or why you're unable to accept your online payment:

 

  • Type of products or services you sell
  • Industries classified as high-risk merchants include firearm sellers, vape and e-cigarette merchants, as well as alcohol and cigar vendors
  • Credit history of the primary account owner for QuickBooks Payments

 

Kindly check the Merchant Agreement and Acceptable Use Policy for a comprehensive explanation of our policies and general terms, our team consistently reviews QuickBooks Payments applications to safeguard merchants' and all involved parties' data.

 

Thus, I suggest contacting our support team to identify why you can't accept payments on the app and why they are getting declined. You can follow the steps below:

 

  1. Sign in to your QuickBooks Online company.
  2. Click on the Help icon at the top right.
  3. Select Contact Us.
  4. Enter your concern, then select Let's Talk.
  5. Choose a way to connect with us:
    • Get a Callback to get help from the next available expert
    • Start a chat with a support expert

 

For more info, please refer to this article: Contact Payments Support.

 

Moreover, you can utilize this article on how to handle customer payments once you receive the amount: Receive and process payments in QuickBooks Online with QuickBooks Payments.

 

Feel free to return to this thread for additional questions regarding accepting payments. I'll be here to lend a hand.