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precision25
May 15, 2025
Question

How long does QuickBooks hold a payment before release

  • May 15, 2025
  • 3 replies
  • 0 views

QuickBooks has had two of my invoice payments on hold for two weeks now. When should I expect them to be deposited into my checking account?

    3 replies

    FishingForAnswers
    FishingForAnswers
    May 15, 2025

    @precision25  Given that you are already past the standard thresholds, sometime between now and 256 days from now.

      A
      Ariana Rodriguez
      May 22, 2025

      yes this happened to us also, its been a month.  Countless promises but nothing. 

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        NicoleAscencionS
        May 15, 2025

        QuickBooks will release the payment on hold within 2 business days after you have submitted the additional requirements, precision25.

         

        If you have not yet submitted the additional requirements, please check your email and follow the steps. You can also check the Resolution Center to answer all the questions and provide the documents needed.

         

        For more information about funds on hold, feel free to check out this article: Learn about funds on hold.

         

        If you have done all that and it's still on hold, I recommend contacting our Payments Live Support team. They can review your account and provide detailed information regarding your payments.

         

        Here's how to reach them:

         

        1. In the upper right corner, select the Help icon.
        2. Go to the Search tab and enter your concern.
        3. Click Contact Us, then choose a way to connect with us.

         

        Also, please take note of their support hours for convenience when connecting with the right expert.

         

        Additionally, you can view and download your processing statements in the Merchant Service Center to easily access and manage your financial information.

         

        We're committed to providing a smoother payment processing experience. If you require additional support in managing your payments, please know I'm always available to assist you.

        BigRedConsulting
        BigRedConsulting
        May 22, 2025

        @NicoleAscencionS  RE: QuickBooks will release the payment on hold within 2 business days after you have submitted the additional requirements, precision25.

         

        What does it mean to submit requirements?  That is nonsensical.

         

        What additional things does the QuickBooks user need to submit in order to get their money? I can't imagine...

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        Ariana Rodriguez
        May 22, 2025

        I am wondering if anyone ever got their funds back.  On April 18, 2025 - a client paid via QB. We applied for a payment account but elected to use our own bank as to where we wanted our money to go.  Interestingly enough - looks like QB didnt like that. 
        Your QuickBooks payments account has been declined. You can continue to create and send invoices, but you can no longer get paid online or in-person. Any available funds will be returned to your customers. Reach out to them directly to find another way to get paid.

        Its May 22 and we have yet to see our money, our client has not received his refund either.  We keep getting emails "warning us" to take action or our funds will be returned.  I've lost track of the times we've called QB to get this resolved. Returning money that doesn't belong to QB should not be this hard.  Considering that they make money off of small business' why are they trying to steal from us?

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