Skip to main content
A
Anonymous
November 20, 2017
Solved

How to apply an over payment to another invoice?

  • November 20, 2017
  • 2 replies
  • 0 views

I have QB 2016, and it's so damned infuriating. A customer over paid on an invoice, and I want to use that over payment on another of his invoices. Where is this mysterious credit hiding? Why does it not show up as available to use for another invoice for this customer?

Quickbooks: Making difficult what should be simple.

 

Thanks for any assistance.

 

 

(Title has been edited by moderator for clarity)

 

 

 

      Best answer by john-pero

      Let's see if we can find your elusive credits. Go to Customer tab and Receive Payment. Enter customer name - of course you see alll outstanding invoices. At the bottom of the screen should be a "This customer has x available credits . Now, to apply credits click on date or number field in an invoice, not the checkbox - this selects that invoice. Now at top of screen is a green Discounts tab. Click on it and select the credit and any lesser amount to apply - or click the auto-apply button instead and all available credits for that customer will be applied starting with oldest invoice first. 

       

       

      2 replies

      john-pero
      john-peroAnswer
      November 20, 2017

      Let's see if we can find your elusive credits. Go to Customer tab and Receive Payment. Enter customer name - of course you see alll outstanding invoices. At the bottom of the screen should be a "This customer has x available credits . Now, to apply credits click on date or number field in an invoice, not the checkbox - this selects that invoice. Now at top of screen is a green Discounts tab. Click on it and select the credit and any lesser amount to apply - or click the auto-apply button instead and all available credits for that customer will be applied starting with oldest invoice first. 

       

       

      J
      jwalter007
      January 19, 2018

      Hey John.

      I'm having a similar problem, but  in my case, I have a builder who then has many jobs under his name. The credit is on one job, but the builder applied the credit to a payment on another job. I can not get QB to show and allow the credit I suppose becuase it would be applying it to another job. I've been fooling with this for 1/2 hour. Is it a limitation in QB. Am I not able to apply the credit anywhere I choose?

      Thanks

        M
        MichelleT
        January 26, 2018

        Hi there, jwalter007,

         

        I'm here to take care of you. Let's get the credit applied to the correct builder's job.

         

        You'll first need to set up a clearing account, then create a journal entry to move the credit amount from one job to another. I've added this article to walk you through the step-by-step process:

         

        Transfer and apply a customer credit from one job to another

         

        If you need further assistance while applying the overpayment to another invoice, feel free to reach out to me directly. I'd love to help however I can.

         

         

        M
        MichelleT
        February 12, 2018

        Hi there @200803,

         

        It would help many customers if they can easily transfer a credit from one customer/job to another without creating a clearing account and journal entries. I'd appreciate if you can share the input to our product development team so they can work about how they make this work for you.

         

        Here's how:

         

        1.    Click the Help menu bar.
        2.    Scroll down to Send Feedback Online.
        3.    Select Product Suggestion.
        4.    Select Product Suggestion for the Type of Feedback.
        5.    Product Area is optional.
        6.    Enter your suggestion.
        7.    Click Send Feedback.

         

        In the meantime, you can follow the steps in the article I've provided to jwalter007 if you need to transfer a credit. With regard to the missing credit (if you have not manually enter a credit memo), you can follow the steps outlined by john-pero.

         

        You'll need to receive payment, select the invoice which you want to use the credit for, then click the Discounts and Credits icon in the Menu tab. From there, you can select the credit you want to apply.

         

        If you've recorded the overpayment as credit memo, you'll need to link it to the journal entry (Step 3 Link the payment or credit to the journal entry).

         

        If you need further information about transferring credits, I'm here to help however I can.

         

        Terms & ConditionsAccessibility statement