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September 4, 2023
Question

How to enter a canceled purchase order that was refunded to a credit card?

  • September 4, 2023
  • 1 reply
  • 0 views

Hi,

 

Switching from Quickbooks for Mac to Quickbooks Online has really steep learning curve for me as a new home builder so I need you help on how to enter the following transactions at Quickbooks Online.

 

Example:

1) I order $1000 plumbing items on Build.com for a specific project (work in progress items). It has an order ID.

2) Build.com charged $1000 to my credit card.

3) I canceled the order due to the delivery time not meeting the project needs.

4) Build.com refunded $1000 to my credit card.

 

When I migrated the company account from Quickbooks for Mac to Quickbooks Online, this transaction went into Unapplied Cash Bill Payment Expense as -$1,000 Credit Card Credit and $1,000 Vendor Credit.  I wonder if I have to delate that entry and manually recreate the same entry in Quickbooks Online in order for this transaction to not show in the Unapplied Cash Bill Payment Expense section.

 

Thank you,

 

Nick

 

 

1 reply

September 5, 2023

I appreciate the details you've shared to record the bill payment and credit card credit in QuickBooks Online (QBO), @dukexm.

 

You can create an expense to link the Unapplied Cash Bill Payment Expense and Vendor Credit. But you'll need to use the Accounts Payable account in the Category details section of the Credit Card Credit transaction to link it to the Vendor Credit instead of using an item or other accounts. Doing this can help you zero out the vendor balance.

 

Also, ensure picking the credit card account in the Payment Account field when you link the Credit Card Credit and Vendor Credit transactions.




Here's how to record an expense and link the transactions:

  1. Click + New and then select Expense.
  2. Select the vendor from the Payee field.
  3. From the Add To Expense frame, click Add All to link the Credit Card Credit and Vendor Credit transactions.
  4. Choose the Credit Card account from the Payment Account field.
  5. Hit Save and close.

 

For more details about entering a vendor credit card refund and other refund scenarios, see this article: Enter vendor credits and refunds in QuickBooks Online.

 

You've mentioned that you purchased plumbing items for a specific project. You may use the Projects feature and create a bill to mark the expense as billable to the project. I'm adding this article to learn more about how your QuickBooks Desktop for Mac data converts in QuickBooks Online: Learn how features and data move from QuickBooks Desktop to QuickBooks Online.

 

Please don't hesitate to comment here if you need more assistance handling vendor and customer refund transactions. I'm willing to help you out more. Stay safe and well.

dukexmAuthor
September 6, 2023

Thank you for your help and I will try your method.  If this transaction showed up in the Unapplied Cash Bill Payment las shown below after the migration Mac to Online, how can you fix it and the the 2 entries disappear from the Unapplied Cash Bill Payment?  This is my big frustration about QuickBooks Online.  

 

Account nameDateTransaction typeNameAccount nameAmount lineBalance
       
Unapplied Cash Bill Payment Expense03/10/2023Credit Card CreditFergusonCapitalOneCreditCard-$        46.21-$ 46.21
Unapplied Cash Bill Payment Expense03/10/2023Vendor CreditFerguson--$         46.21$    0.00
     $           0.00 
September 6, 2023

It's our duty to provide you with the right details so we can provide you with appropriate information and resolution. May we know the report you pulled up? It would also be helpful if you could provide us with the posting accounts affected by your Credit Card Credit and Vendor Credit transactions. This will help us determine the root cause of the problem and guide us in giving accurate solutions.

We're looking forward to your response. Keep safe!