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November 8, 2022
Question

How to get CC payments to rerun through the correct deposit account. I had to change my account due to fraud several payments were still trying to deposit into the old acct number

  • November 8, 2022
  • 1 reply
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How to get CC payments to rerun through the correct deposit account. I had to change my account due to fraud & several payments were still trying to deposit into the old acct number

1 reply

November 8, 2022

I'm glad you reached out to us, Infinite Dental.

 

You can void the credit card payment fee that was not yet cleared by following the steps below:

 

  1. Sign in to your QuickBooks Payments account.
  2. From the Processing Tools drop-down, select Reverse a Transaction.
  3. Fill out the necessary fields and select Search.
  4. Select the transaction(s) you want to refund, then Submit.

Learn more about the other ways of voiding or refunding transactions in QuickBooks Payments: Void or refund transactions in QuickBooks Payments.

 

If the payment is already cleared, I suggest contacting QuickBooks Payment for further assistance. Click this link for the updated contact information: QuickBooks Payments Support Phone Team.

 

If you have other questions about QuickBooks Payments, you may want to visit this page to find answers: QuickBooks Payments FAQ.

 

You can always get back to me if you have additional queries while dealing with credit card payments. I'll be around to answer. Have a good one.