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M
MyMoneyNOTQkBks
March 7, 2023
Question

How to return money to my vendor

  • March 7, 2023
  • 1 reply
  • 0 views

For some reason I thought I was marking an invoice as paid, but it appears that qb received/requested payment from my vendor, and charged me 10% for the action.

 

I called the help desk, and because of a language barrier, the lady, and I became frustrated.  Still no resolution.  Is there any way to speak to a representative from the US who can get off the normal script to help solve this problem?

1 reply

J
JamesAndrewM
March 7, 2023

Hi there.

 

I appreciate you for connecting with us here. Know that this isn't the kind of experience we want you to have. Let me guide you to the best way to contact the right person to get the help you need.

 

They have the tools to pull up your account which is needed in investigating the cause of the issue.

 

Be informed, that due to the high volume of calls and chat requests, the waiting time can reach up to 35 to 45 mins. Also, we cannot ensure that you'll be assigned to a US agent but rest assured, you'll be taken care of immediately once you can get hold of a live person.

 

To speak with one of our experts from QuickBooks Online Support. Please follow the steps below to contact support:

 

  1. Sign in to your QuickBooks Online company. Click Help (?).
  2. Choose either tab to get started: Assistant or Talk to a human.
  3. Search or select Contact Us.
  4. Start a chat with a support expert.

 

You can contact us from Mondays to Fridays, 6 AM to 6 PM PT, and Saturdays, 6 AM to 3 PM PT.

 

You can visit this article to learn how to get the most out of your financial reports: Customize reports in QuickBooks Online.

 

Feel free to reply to this post if you need further assistance. Have a great day ahead!

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