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purpledoorinvestmentsllc
May 31, 2025
Question

I am getting emails that my payment account will be closed and funds returned to clients if I don't complete setup. I have received payments to my bank account. Any clue?

  • May 31, 2025
  • 1 reply
  • 0 views

When I click the link in the email, it says that I have completed the setup. I just want to make sure my account doesn't get shut down as I have outstanding invoices.

1 reply

MsNorthPND18
MsNorthPND18
May 31, 2025

Since the setup for your payments account has been completed, I recommend reaching out to our Payments Live Support Team for additional help, purpledoorinvestmentsllc.

 

Our payments live support team is equipped with specialized tools such as screen-sharing to review your payment account and effectively address your issue.

 

Here's how:

 

  1. Go to the Help icon in the top right-hand corner.
  2. You can use the QB Assistant by entering your question or topic, or select Search, open an article, and then clicking the Contact Us button.
  3. Select a topic or enter your question in the box and hit Continue.
  4. On the "How would you like to connect with us?" page, choose either Have us call you or Chat with us.

 

If you have questions about payment processing or need assistance with QuickBooks Online (QBO), we're here to help.

P
purpledoorinvestmentsllcAuthor
May 31, 2025

It says that it is not available until Monday but the email says my account will be closed tonight.

    MsNorthPND18
    MsNorthPND18
    May 31, 2025

    Our Payments Live Support Team is available to assist you during specific support hours to ensure efficient and effective resolution of your payment inquiries, purpledoorinvestmentsllc.

     

    Our hours of operation for chat support are Monday through Friday, from 6 AM to 6 PM PT. For callback support, hours are from 6 AM to 5:55 PM PDT, Monday through Friday.

     

    If you have questions about payment processing or need assistance with QuickBooks Online (QBO), we're here to help.

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