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user852
November 25, 2024
Question

I am unable to enter direct deposit information

  • November 25, 2024
  • 1 reply
  • 0 views

Hello. I am trying to set up my direct deposit information and I keep getting the following message:

 

We're having trouble confirming your bank info. Try again.

 

I have called customer support at least half a dozen times and they keep transferring me to other departments that cannot help. It appears no one has ever seen this message before, or at least that how they regard it. I have called my back and my employer, and there is no error on their end. I have tried everything and anything to set up my deposit info, but I just keep getting this error. And yes, the information is correct. And yes, double checked with the bank.

 

Has anyone had similar issues? 

1 reply

C
CarlSJ
November 26, 2024

Your experience is important to us and we want to help you resolve this situation as smoothly as possible, @user852. Let’s explore some potential solutions together to set up your direct deposit correctly.

 

Even though you've already verified your information, let's ensure that the routing and account numbers are entered correctly with no extra spaces or characters. Also, be sure that you're selecting the correct account type (checking or savings) for your bank.

 

On the other hand, if you're going to edit your direct deposit information in Workforce, please confirm with your employer if they have set up their Payroll Settings in QBO, which allows employees to edit their direct deposit info without problems:

 

  1. Go to the Settings icon and select Payroll Settings.
  2. Select the edit icon for the Employee profile management.
  3. Enable the option to Allow employees to edit direct deposit information.



  4. Once done, click Save and Done.

 

If the issue persists, I suggest contacting our support team to further examine it. They are equipped with the necessary tools and resources to thoroughly identify the problem and initiate an investigation if necessary. In some cases, they may offer to conduct a screen-sharing session, allowing them to observe the problem in real-time and provide a more informed solution.

 

I'd like to share a valuable article that covers essential information on generating, printing, and customizing payroll reports in QBO. This resource will provide you with insightful tips and techniques, enabling you to better understand and manage your financial data effectively: Run payroll reports.

 

Taking the steps to set up your direct deposit is crucial for managing your finances efficiently. Should you encounter any challenges or have questions along the way, please don't hesitate to get in touch. Your financial well-being is important to us, and we’re here to help.

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