I can't choose a different payment method. It's default listing is Check, then when I tap to change there's only 1 option (Am Ex), but no option for cash, venmo, etc.

I appreciate you reporting your observations of the unusual behavior you encountered with receiving payments, Tyler. An accumulation of historical data can cause unexpected behaviors. Let's go through some basic troubleshooting steps to resolve this.

Before we proceed, ensure that your app is updated. Once you've verified that, we need to refresh or clear your app's data. This process will help eliminate any app issues so the program runs smoothly. 

Here are the steps to follow for iOS: 

1. Open your Settings, then tap General.
2. Tap iPhone Storage. Choose the QuickBooks app.
3. Click Offload App.
   

    

Then, here's for Android:

1. Go to Menu ☰, then select More Options ⋮.
2. Tap Settings, then Refresh Data.
3. Select YES to confirm.

You can also uninstall and reinstall the app to start afresh.

If the issue persists, it's best to contact our live support team directly. Our experts can thoroughly examine this behavior and uncover the root cause.

In the meantime, you can continue receiving payments through your web browser, allowing you the flexibility to choose your preferred payment methods.

Finally, I'll include this article for you to refer when handling your billing and changing payment options in the future: Manage billing, payment, and subscription info in QuickBooks Online.

To further enhance your QuickBooks experience, consider collaborating with our QuickBooks Live Expert Assisted team. These experts can help you generate the reports you need to manage your finances effectively.

If you have further questions about recording transactions or adding payment methods, please let us know by clicking the reply button.