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cthornbrue
March 22, 2022
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I have a payment that was posted to the wrong customer account.

  • March 22, 2022
  • 3 replies
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I have a payment that was posted to the wrong account resulting in a open credit for that customer.  How can I move that credit to the correct account since the bank statement has already cleared the deposit?

Best answer by BigRedConsulting

To do this,

First edit the deposit and remove the payment and save the deposit.

Then edit the payment and change the name and apply it to the correct invoice(s).

Then edit the deposit again, click the Payments button, and add the payment back to the deposit.

3 replies

K
Kevin_C
March 22, 2022

Thanks for sharing your concern today, @cthornbrue. I'll guide you on how you can fix misapplied payments in QuickBooks Desktop (QBDT).

 

To isolate this issue, let's first create a duplicate payment to your correct customer:

 

  1. Go to the Customers menu, then choose Receive Payments.
  2. Create a duplicate payment for the correct customer.
  3. Once done, hit Save & Close.

 

Then, let's delete the original payment that was incorrectly applied and then recreate the payment line in the deposit window. Here's how:

 

  1. Go to the Banking menu and choose Make Deposits.
  2. Select the Cancel button at the bottom.
  3. Click the Previous button until you find the deposit with the incorrectly applied payment.
  4. Click the Payments button at the top to open the Payments to Deposit page.
  5. Select the newly created payment, then click OK to add it to the deposit.
  6. In the Make Deposits window, select the original payment.
  7. From the Edit menu, click Delete Line.
  8. Select Save & Close to automatically replace the original payment.

 

Lastly, you'll have to delete the original payment:

 

  1. Choose Receive Payments from the Customers menu.
  2. Click the Previous button until you find the original payment.
  3. From the Edit menu, choose Delete Payment.
  4. Select OK to the warning, then Save & Close.

 

For more details about this process, please refer to this article: Correct customer payments that have been deposited or reconciled.

 

Furthermore, you might want to utilize this resource for guidance in matching your account seamlessly: Reconcile an account in QuickBooks Desktop.

 

I'm also adding here an article about the Accounts Receivable workflow: Get started with customer transaction workflows in QuickBooks Desktop.

 

Keep me posted if you have follow-up questions about applying the payment to the correct customer in QBDT. I'll be around to lend a helping hand. Keep safe!

K
Kay_Ess
March 7, 2024

I have similar situation, but original payment received was applied partially to the correct customer, so I can't create a new payment for that invoice because it shows as paid in full. How do I fix this, please?

BigRedConsulting
BigRedConsulting
March 7, 2024

RE: I have similar situation, but original payment received was applied partially to the correct customer, so I can't create a new payment for that invoice because it shows as paid in full. 

 

Not sure what you're describing. Payments cannot be partially applied to the correct customer when they are posted to the wrong customer account.  Payments can only be applied to the payment's customer's invoices.

BigRedConsulting
BigRedConsultingAnswer
April 5, 2022

To do this,

First edit the deposit and remove the payment and save the deposit.

Then edit the payment and change the name and apply it to the correct invoice(s).

Then edit the deposit again, click the Payments button, and add the payment back to the deposit.

    K
    Kay_Ess
    March 7, 2024

    There is no "edit deposit" option. Please clarify.

    BigRedConsulting
    BigRedConsulting
    March 7, 2024

    RE: There is no "edit deposit" option.

     

    Edit deposit option?  Not sure what you're looking for. To edit most any transaction in QuickBooks, open it and change it, and then save the change.

    L
    lushai
    January 30, 2024

    How can I correct a payment that was posted to the wrong customer account. Can journal entries be done?

     

    S
    ShyMae
    January 30, 2024

    Hello there, lushai. I'm here to ensure the payment will be posted and linked to the correct customer account.

     

    Yes, you can create journal entries. However, I recommend consulting your accountant for proper categorization and to ensure the accuracy of books. If you don't have one, you can find a professional through this link: https://quickbooks.intuit.com/find-an-accountant/.

     

    Moreover, you can follow BigRedConsulting's suggestion on correcting the payment posted to the wrong customer account.  

     

    On the other hand, you can pull up the previous reconciliation report. It will help you ensure no issue or discrepancy after changing the transaction. 

     

    You can return here anytime whenever you need information and assistance regarding customer payments. I'll always be here to support you. 

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