I have invoice reminders turned off but QuickBooks is still sending them

We've got some steps to perform to successfully turn off the invoice reminder in QuickBooks Online (QBO), NSEWBen.

You've taken the right steps by checking the Account and Settings page to ensure there are no individual reminders or recurring invoices in place. To check if the issue is within your browser, we can open a private or incognito window in the browser to access your QBO account with a clean slate. Here's how:

• Google Chrome: press Ctrl + Shift + N
• Mozilla Firefox: press Ctrl + Shift + P
• Microsoft Edge: press Ctrl + Shift + N
• Safari: press Command + Shift + N

Once logging in via a private window, we can go to the Account and Settings page to verify if the Automatic invoice reminders option is turned off. Here's how: 

1. Go to Settings on the top menu and select Account and settings.
2. Click the Sales tab and go to the Reminders section.
3. Toggle the Automatic invoice reminders option to turn it off.
4. Hit Save, then Done.

If it works, go back to your regular browser and clear the cache to delete those temporarily stored files and browsing history. The collection of data over time can create corruption, however, removing this should fix the issue. Also, you can utilize another supported browser or device if this doesn't work. This happens when the current browser you're using has a temporary issue with the program.

Let us attach this article that you can read for future reference: Customize invoices, estimates, and sales receipts in QuickBooks Online. This link can walk you through the steps on how to add information to your invoice.

Lastly, consider using our QuickBooks Live Expert Assisted service, which provides personalized guidance to help you stay organized and efficiently manage your business finances.

We are one post away if you have any other questions about managing your invoices or any QuickBooks-related concerns. This thread is also open for handling your bank and financial entries.