I have online credit card payment off, my customer paid a convenience fee, how long does it take to deposit to my account?

When a customer pays with a convenience fee, the deposit timeline depends on the payment processing schedule in QuickBooks. Generally, credit card payments take 1-2 business days to be deposited into your account after the payment is processed, assuming there are no holds or verification issues.

Thank you for posting your concern on the Community forum, mrphils. Customer payments will be deposited into your bank account based on when you process the transaction. I'll be pleased to go over the specifics to answer it.

If you're new to QuickBooks Payments, your initial set of settlements will be deposited within five business days. This delay is due to the setup of your Merchant account. After this phase, deposits will occur at a regular pace.

Additionally, it takes 1-2 business days for the funds to arrive in your bank account when a customer pays via credit card. On the other hand, it may take 2-7 business days for those made through bank transfer (ACH). Follow the steps below to review the deposit speed on your QuickBooks account:

1. Head to the Gear icon at the top-right corner.
2. Select Account and Settings, then click the Payments tab.
3. Check the Deposit Speed section.

Moreover, factors like the payment method selected by your customer, your bank's approval procedures, the times of day you enter transactions, and the duration it takes your bank to confirm and process electronic deposits can significantly affect the time it takes for the funds to show up in your account. You can refer to this article to learn how to check the status of deposits and specific customer payments: Find out when QuickBooks Payments deposits customer payments.

Furthermore, browse this material if you notice a recent customer payment is on hold: Learn about funds on hold in QuickBooks Payments.

Once everything is in place, consider consulting with a QuickBooks Live Expert for more personalized help in classifying your transactions correctly and preventing discrepancies. Use this guide as a reference: Categorize online bank transactions in QuickBooks Online.

Understanding the settlement process throughout the payment cycle is vital for monitoring your receivables. Drop a post anytime you have other questions about payments. We'll be here to address them.