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BM77
September 22, 2023
Question

I have QuickBooks Bill Pay Elite. When it I go to schedule a payment it says "Payment can't be scheduled contact us for more information"

  • September 22, 2023
  • 3 replies
  • 0 views

I have QuickBooks Bill Pay Elite. When it I go to schedule a payment it says "Payment can't be scheduled right now, contact us for help" I have talked to so many QBO customer service agents, none of them can figure out why. The last rep told me this is known problem with the Bill pay switch over and they are working on it. Anyone else have this problem? It is a real hinderance to not be able to pay bills!

3 replies

G
GlinetteC
September 22, 2023

 We understand the inconvenience you may be experiencing with the Schedule Payment feature, BM77.

 

Please be assured that our product engineers are working on a solution as quickly as possible to help you resume your business activities.

 

Here's an article to help you manage bills inside QBO: Enter and manage bills and bill payments in QuickBooks Online.

 

In addition, you can check this link to learn how QuickBooks Online automatically matches your QuickBooks Bill Pay transactions and how you can manage automatic matching: Automatically match QuickBooks Online product transactions.

 

We thank you for your patience while we're working on this issue.

S
SBSINC
November 14, 2023

Why is this still not resolved?  This is insane.  Received this error message today when attempting to make first bill payment online and the customer support indicated I should (a) try to lower the payment amount or (b) get a new bank from my vendor.  Are you kidding me?  This is extremely frustrating.

    B
    BM77Author
    November 14, 2023

    I received an email from customer service telling me this issue was resolved, even though nothing had actually changed and I still could not process payments. I ended up cancelling my Bill Pay Elite membership and switched and started using Melio, which has been great, zero problems (and they don't charge for ACH payments). I got an email last week from QBO that told me on Dec. 4th they are discontinuing use of Melio for processing payments and I have to start using QuickBooks Bill pay. So, I this time I just signed up for Bill Pay Premium and it works most of the time. I still get errors here and there. I don't dare subscribe to Elite again, because my issue never got resolved and they would not even recognize that it was still an issue.

    Fiat Lux - ASIA
    Fiat Lux - ASIA
    September 23, 2023

    @BM77 

    Try opening your QBO account on any private/incognito browser. If the same error message persists, consider to signup for a Melio account for fee to connect with QBO for the time being.

    https://affiliates.meliopayments.com/quickbooks

     

    As an additional perk, you can get $100 as cashback to pay the first bill with credit card.

    https://affiliates.meliopayments.com/cashback

     

    F
    frustratedwiththisapp
    December 27, 2023

    Quickbooks customer service agents will never figure out your problem.  I have this same error and they are useless and will easily waste hours of your time.

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