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2 replies

L
LollyNino_C
June 22, 2022

Thank you for posting here in the Community, @dongl. Let me provide you with information about our payment processing services for QuickBooks Online.

 

Online customer payments might take a while before they're deposited into your account if the transactions are under review. This is to ensure everything is correct and to protect the interests of all parties involved in the payment process.

 

You'll receive an email with detailed instructions on what additional information is needed in order to complete our review. Usually, this will take 2 business days for the review to be completed. Please read through this article for more information: Understanding Payment Holds. 

 

I recommend contacting our Merchant Services Team for further information about the application. They can pull up your account and can answer specific questions regarding your funds on hold. 

 

Also, I've added these articles to learn more about how you can take and process payments in QuickBooks:

Comment down below if you have other questions or concerns about managing your fund's payments. I'll be right here to help you with anything QuickBooks related. Have a nice day!

D
donglAuthor
June 24, 2022

It has not been solved. Or wait and wait. I don't know if I have to wait until I should die. Since I don't agree to collect the money. Why didn't you refuse at the beginning? It also said it was passed. The card was also sent out. It ended up like this. It's really an international joke.

D
donglAuthor
June 24, 2022

Are you not free to speak... I just said that the last account error for a long time can't be sent wrong. 😩😩😩😩I translated for a long time. It's all gone

AlcaeusF
AlcaeusF
July 4, 2022

Hello @dongl,

 

I understand how inconvenient having issues related to your account. It affects your business, especially in accepting customer payments directly in QuickBooks Online.


I want to be the one assisting you with your concern regarding collecting the money. However, you'll need to continue working with our Merchant Services Team to fix the problem.

 

Your concern requires special tools, which involve checking the account. Since It's something that isn't possible in a public forum like the Community, you'll need to contact our dedicated support team again through this link: Contact Payments or Point of Sale Support.

 

We also have an article you can visit to learn more about how QuickBooks Payments deposits work in QBO. For more details, you can visit this link: Common questions about payments deposits in QuickBooks Online.

 

Please know that the Community is always available to lend a hand with any questions or concerns about QuickBooks Payments. Let us know by leaving a comment below. Take care.

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