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NancyF1
October 14, 2022
Question

I made changes to a previous vendor payments but they won't save. How do I get QB to save the changes?

  • October 14, 2022
  • 1 reply
  • 0 views

I have a vendor that I pay over time so there are many open bills with outstanding balances.  Over time, with applied payments, these balances decrease and are eventually paid off.  I noticed that Quickbooks has changed how I applied payments to older bills. When I go in to correct and change them back to the original applied amounts, I save the transaction but Quickbooks doesn't save my changes.  They keep reverting back to what Quickbooks thinks they should be.  How do I get the system to take my changes?

1 reply

Adrian_A
Adrian_A
October 14, 2022

Let's save the bills by running some troubleshooting steps, NancyF1.

 

There are times that an issue like this occurs when QuickBooks encounters unexpected browser-related crashes. To resolve it, try logging into your account on an incognito window. Here is a list of keyboard shortcuts to open one:

 

  • For Google Chrome: Ctrl + Shift + N
  • For Mozilla Firefox: Ctrl + Shift + P
  • For Microsoft Edge: Ctrl + Shift + P
  • For Safari: ⌘+ Shift + N

 

If the bill saves, you can go back to a regular browser and clear its cache. Piled browser history can be the reason for some issues on the page. You may also switch to a different browser like Google Chrome, Mozilla Firefox, Safari, or Microsoft Edge.

 

You can also browse this reference that has detailed information in paying bills: Record payments towards bills.

 

I want to ensure that you're able to continue working on your QuickBooks. That said, let me know how these steps work on your end. I'll be around to help you.

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