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September 22, 2024
Question

I received a debit card I didn't apply for

  • September 22, 2024
  • 1 reply
  • 0 views
Last week, I got an alert from LifeLock that an application was submitted at Intuit. I immediately disputed it. I also called Quickbooks to see if any applications had come in under my credentials. They told me nothing was in the system.



Today, I got a debit card in the mail that I never applied for. Quickbooks is closed. The information on the back says Green Dot bank, but their automated system tells me the account doesn't exist. It also DOES NOT APPEAR in my Banking & Lending tab in QBO - just the advertisement to apply for one. 



I'm at a loss what to do. My SSN/birthdate/etc. have all been exposed in a previous health care data breach, which is why I pay for the top tier of membership. I'm frantically checking my accounts because QB apparently doesn't open until Monday. 



Has this happened to anyone else? It's like the account doesn't exist but has a direct link to my business finances. I'm shocked, scared, and a bit horrified I could lose my operating expenses overnight.

1 reply

September 22, 2024

Ensuring the security of your account is our utmost concern, erica37. Let me route you in the right direction of support to ensure the security of your company and business information.

 

We understand the importance of addressing your concerns and providing timely assistance in this Community forum. However, we cannot gather sensitive information since this platform is public. Thus, I recommend contacting our payments support team so they can review your records from our system.

 

You're correct that they're only available Mondays-Fridays. You can contact them during their support hours via phone call by clicking on this article and following the detailed steps: Contact Payments Support. For now, I suggest continuing to double-check your accounts from time to time.

 

I'm also adding this article to help you learn more about how we handle your company's information and keep it secure: Privacy and security in QuickBooks. It also has other links related to security that provide you with tips on this matter.

 

I'm just a reply away if you have any other questions about your Payments-concern. I'm determined to ensure your QuickBooks account is always secure.