If a customer has paid two of their invoices that I sent,how long does it take before I should see the money? It’s been about a week, it’s paid but don’t know where it is

QuickBooks typically deposits the funds within five business days after your first payment, moronisteed16. I'll explain further details.

The first payment may take longer as QuickBooks sets up your merchant account, but after that, customer payments will be deposited quickly within 2-3 business days.  This can also vary depending on the product and payment type.

You can verify what's causing the delay by checking the status of the payment transactions. Let me guide you on how:

To check within the QBO account:

1. Sign in to QuickBooks Online.
2. Go to Sales, then Deposits.
3. Click the bank deposit you want to review.

To check within the Merchant Service Center:

1. Log in to your Merchant Service Center portal.
2. Choose Deposits in the Activity and Reports section.
3. Enter the appropriate date range and select Search.

For more information on when QuickBooks Payments deposits customer payments into your bank account, see this guide: Common questions about QuickBooks Payments deposits in QuickBooks Online

You can also remind your customers about any unpaid balances or invoices: Create and send customer statements in QuickBooks Online.

Don't hesitate to add details below for further assistance with QuickBooks payments. We're always here to help you.

I am wondering if anyone ever got their funds back.  On April 18, 2025 - a client paid via QB. We applied for a payment account but elected to use our own bank as to where we wanted our money to go.  Interestingly enough - looks like QB didnt like that. 
Your QuickBooks payments account has been declined. You can continue to create and send invoices, but you can no longer get paid online or in-person. Any available funds will be returned to your customers. Reach out to them directly to find another way to get paid.

Its May 22 and we have yet to see our money, our client has not received his refund either.  We keep getting emails "warning us" to take action or our funds will be returned.  I've lost track of the times we've called QB to get this resolved. Returning money that doesn't belong to QB should not be this hard.  Considering that they make money off of small business' why are they trying to steal from us?