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Sep 29, 2024 12:17 AM UTC
Question

If my CC payment comes through the bank feed, why is it not accepting it when I click on "add credit card payment"?

It asks me to pick the CC I would like to pay but it keep putting a red box around the transaction after I chose the card.

1 reply

Sep 30, 2024 9:18 PM UTC

There is usually missing information when that happens, make sure you have selected "Record as a credit card payment".  Then check that you have selected the correct credit card. 

Don't forget to check and make sure if you accepted the credit card payment on one end to use option "Match". 

 

I also resolved issue by refreshing my browser at the top and trying again.