if starting a cash receipt there is already a credit card info in the payment option how do i delete the credit card info?I have tried it will not let me delete it?

You can create a new customer and merge them to delete the credit card information, jepperson1. Let me walk you through the details below.

The option to delete credit card information is currently unavailable in QuickBooks Online (QBO). We can only update or replace it with a dummy info.

As a workaround, you can create a new customer account that does not include credit card details and merge the existing account with the new one. This way, when you create a cash receipt, it will be associated with a customer account that does not contain any credit card information.

First, you'll need to create a new customer account. To do so, you can follow these steps:

1. Go to Customers & leads, then select Customers.
2. Click New customer.
3. Enter the same information as the original customer account except the Payment and billing information.
4. Add 1 or other identifier to the name in the Display name field.
5. Hit Save.

The next thing to do is rename and merge the original account to the new one. Here's how:

1. Navigate to Customers & leads and click Customers.
2. Select the original customer account, then Edit.
3. Add 1 to the name in the Display name as field.
4. Click Save.
5. On the Please Confirm window, hit Yes to merge the accounts.
    

Lastly, you can rename the merged account to the original one by removing the identifier.

Additionally, I've attached these materials for future reference about handling invoice payments and customizing sales transactions in QBO:

• Customize invoices, estimates, and sales receipts in QuickBooks Online
• Record invoice payments in QuickBooks Online

Finally, if you require assistance in managing your customers, our QuickBooks Live Expert Assisted service is available to offer guidance and share best practices to enhance your experience.

By following the instructions above, you can now record a cash receipt without the credit card information in the payment options. Keep me posted if you have more inquiries about managing your customers or other QuickBooks-related concerns.