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jasonluros
July 15, 2024
Question

Incorrect Payment Dates on Invoice and Statement Payments

  • July 15, 2024
  • 1 reply
  • 0 views

We're running Quickbooks Mac Plus 2022 (V21.0.11) R12

 

When a customer pays an invoice or a statement, sometimes (perhaps always, I'm not sure), the payment date that gets applied to the customer/job interface is the first day in our company file, not the payment date. The Record Merchant Service Deposits window shows the correct payment date. This is annoying and a problem, because it's inaccurate and also confuses the customer when we generate statements.

 

We currently have 144 customer payments with the wrong date.

1 reply

J
Jelayca V
July 16, 2024

I can see the importance of having accurate payment dates reflected when a customer pays an invoice or statement, Jason. Let's work together to get this resolved.

 

To begin with, please ensure that your QuickBooks Desktop (QBDT) Mac Plus 2022 software is up-to-date. Sometimes, outdated versions can cause issues that are resolved in newer updates.

 

If the issue persists, you can consider utilizing the Verify and Rebuild Data tool. This tool helps identify and resolve common problems related to incorrect payment dates on invoices and statements.

 

Before you rebuild your company file, use the Verify Data tool to scan your company file for errors or data damage. To do that, here's how:

 

  1. Navigate to File, then Utilities.
  2. Select Verify Data, then select OK to close all windows.

 

If there are no problems with your data, you’re done. However, if you see Your data has failed the integrity check you'll want to rebuild your file.

 

To rebuild your company data, here's how:

 

  1. Go to File, then Utilities.
  2. Select Rebuild Data, then select OK to close all windows.
  3. If prompted to back up your company file, click OK. If you prefer not to back up, select Cancel.
  4. Once the rebuild's finished, select OK.

 

You can refer to this article for more details and information on how to troubleshoot the most common data issues in a company file and fix them in QBDT: Verify and rebuild data in QuickBooks Desktop for Mac.

 

Also, here are some articles to learn how to track customer transactions and process customer payments for invoices and in-person sales in QBDT:

 

 

You can always click the Reply button if you have questions about managing invoice or statement payments in QBDT. I will always be here as well as the Community folks to help. Take care.

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