Question

Intuit Merchant Center Credit Card Processing

Forum|Forum|3 years ago
June 27, 2023
5 replies
0 views

I'm having an issue when swiping the credit card . I'm getting a zip code error saying to input a zip code but the zip code field is grayed out , so I have to input the credit card information manually which chargers a higher fee. Any work around this ? Thanks.

QuickBooks Payments (Merchant Services)

J

JamesAndrewM

I'll share some information on what to do if your credit card transactions fail because of a zip code error.

This error usually occurs when you attempt to process a payment using a billing address outside the U.S. They may have a ZIP code (or Province code) that includes characters that do not meet the U.S. 5-digit standard.

Card issuing entities typically inform their cardholders about how credit card transactions work in the United States, including the occurrence of an invalid zip code error.

Since you've encountered a zip code error, I suggest you reach out to your card issuing bank to determine whether there are any alternatives for using their international card with U.S.-based businesses that require a 5-digit numeric zip code.

You can utilize this article for future reference: Fix customers' declined credit card payments.

Feel free to post here again if you have further QuickBooks-related concerns. We are available 24/7 to lend a hand with each of your queries. Stay safe!

K

kfreireAuthor

Sorry James , but that’s not what I’m referring about. I’m trying to swipe an US based credit card and it’s giving me a zip code error . I never had to input a zip code when swiping the card , only when entering manually. When I enter it manually, I input the zip code and it goes through but can’t swipe .

M

MirriamM

Hi there, @kfreire.

Thanks for getting back to us and providing detailed information when trying to swipe an US based credit card.

As I've checked our records, I was able to confirm that there's an ongoing issue with this. I suggest reaching out to our Merchant Team so they can add you to the list of affected users. From there, you'll be notified once this issue gets resolved.

You can click the Chat with us link or get the phone number in this article: Contact Payments or Point of Sale Support. Then, go to the QuickBooks Payments section.

To answer the most commonly asked questions about how payment deposit works and when they'll get into your bank account, see these articles:

Post again if you have any other questions. I'm a few clicks away to help. Have a good day!

A

Amy White

This just started happening to our company today. Two different computers, same issue. Did anyone find a way to fix this?

M

McDonald14904

Just happened to me, just now.

M

McDonald14904

Just happened moments ago.

JaeAnnC

Thanks for notifying us of your concerns, Amy and McDonald14904. I'm here to ensure you'll get the assistance you need so you can enter a valid zip code when swiping a credit card in QuickBooks Payments.

As per checking, the abovementioned investigation is already closed as resolved. Our engineers have determined that entering a zip code when processing credit card payments is working as intended.

Since the zip code field is still grayed out, it's best to reach out to our customer support so they can reopen the investigation if necessary. To do that:

Go to this link: Chat with us.
Enter your email address, name, and your concern.
Click Start Chat.

Furthermore, we encourage you to review some of the most commonly asked questions to learn more about Payments: QuickBooks Payments FAQ.

Let me know whenever you have further concerns about processing credit card payments. We're always available in the Community to assist you.

S

Shoplady21

This issue is NOT resolved and we are ALL still having the same issue 1 year later!!!!!!!!!!!!!!!!!!!

O

Owens 1

Ours started yesterday. Is it resolved on ANYONE'S END?

A

Amy White

Ours still doesn't work today. I'm not in the office to chat with QuickBooks, so it'll have to wait until tomorrow.

T

Turnthecrank

We started having this issue last week. This requires us to manually key in the credit card information which is a more expensive way for us to accept cards using this service. Is there a timeline for the fix?

S

SarahannC

Hello. I wanted to provide you with an update regarding the recent issue you've been experiencing with credit card processing, Turnthecrank.

Are you using QuickBooks Desktop? If so, we are currently conducting a new ongoing investigation about it. Please be assured that our team is actively engaged in addressing this situation and is committed to resolving it as promptly as we can.

At this moment, we do not have a specific timeline for when the issue will be fully resolved. Your patience and understanding are greatly appreciated as we work to rectify this situation.

For now, I suggest getting in touch with our support team to include your company information in the list of impacted users. Within your QuickBooks Company file, select QuickBooks Desktop Help from the Help menu.

If you have any urgent transactions or specific concerns, please don't hesitate to post them. We're here to assist you and minimize any disruptions you may be experiencing.

R

rebecca231

I have notified QB several times..by phone and by chat about the credit card problem not being able to swipe. They have let me know it is on QB side with the problem. Do I have to contact QB about this problem constantly? Also, what will be done about all the extra charges for manually inputting the information vs swiping? No one has contacted me about this. I want a refund on my account from the date this issue started months ago.

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