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tammy60
June 30, 2022
Solved

Invoice "!$4080 Needs Attention" in dashboard

  • June 30, 2022
  • 1 reply
  • 0 views

In the overview tab, it states ! $4080 needs attention in the invoice section; when I click on it it says no matching invoices found. I don't know what this means or how to fix it since it says that there are no matching invoices. Please assist

Best answer by katherinejoyceO

It's nice to see you around the Community, @tammy60. I'll be happy to assist you in getting rid of the error message.

 

When a payment request from QuickBooks is denied, the error message "requires attention $$$" appears.

 

To get rid of this from your dashboard, you'll need to delete the original invoice and recreate the transaction.

 

Here's how: 

 

  1. Click Sales on the left menu.
  2. Select Invoices.
  3. Find the invoice(s) you wish to void or delete.
  4. From the Action column drop-down menu, click Void or Delete.
  5. Click Yes to confirm.

 

I'd also suggest getting in touch with our Merchant Services team regarding this. They can assist you with de-linking the object and clearing its status.

 

Here are some pointers good for future references about QuickBooks Payments concerns:

 

 

I'll be here if you have any other payment concerns or anything about QuickBooks. Have a nice day!

1 reply

katherinejoyceO
katherinejoyceOAnswer
June 30, 2022

It's nice to see you around the Community, @tammy60. I'll be happy to assist you in getting rid of the error message.

 

When a payment request from QuickBooks is denied, the error message "requires attention $$$" appears.

 

To get rid of this from your dashboard, you'll need to delete the original invoice and recreate the transaction.

 

Here's how: 

 

  1. Click Sales on the left menu.
  2. Select Invoices.
  3. Find the invoice(s) you wish to void or delete.
  4. From the Action column drop-down menu, click Void or Delete.
  5. Click Yes to confirm.

 

I'd also suggest getting in touch with our Merchant Services team regarding this. They can assist you with de-linking the object and clearing its status.

 

Here are some pointers good for future references about QuickBooks Payments concerns:

 

 

I'll be here if you have any other payment concerns or anything about QuickBooks. Have a nice day!

T
tammy60Author
June 30, 2022

thank you so much!

 

MichelleBh
MichelleBh
June 30, 2022

You're always welcome, @tammy60.

 

I'm glad to hear that the steps provided by my colleague have resolved your issue. 

 

Please feel free to post questions for me and other Community members here, as we're happy to help out where we can.

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