Skip to main content
E
EBC2024
February 13, 2024
Solved

Invoice line items are duplicated

  • February 13, 2024
  • 1 reply
  • 0 views

Good day everyone. When viewing a created invoice in PDF view, each line item listed has a repeated description immediately below the first description. One line is in BOLD, the second line is in regular font. Please see example posted.

In Products & Services, the Basic Info box has the product description and this is what is being duplicated. In the Sales box, “Description" is left blank. Price/rate and income account is filled in.

Greatly appreciate any help. My goal is to have the product(s) listed only once per line.

Best answer by Maybelle_S

Thank you for a quick, thoughtful and articulate reply. But ….. my Adobe Acrobat Reader is up to date, functions perfectly with all other PDF files and I will show you that the issue is with QBO and not Adobe Reader. I will refer you to the above screenshots (a reply) from ShyMae. The second screenshot from her above, shows the date column is selected to display/print. The sample on the right shows the date(s) appearing but, see the last screenshot from ShyMae above (and attached) and one sees that the date column is empty. This is the same problem I am having. BTW, I am using a Mac, so referrals to Windows keyboard does not work.

I would say that if the QBO Care Team you noted is available to assist, let’s bring them in. 

So, to summarize, even the reply from ShyMae demonstrates that the dates not appearing even when selected is an issue with the way QBO is presenting information, not Adobe Reader.

Thank you.

 


I want to ensure this is taken care of, EBC2024.

 

Since the issue persists after following the steps above, It would be best to contact our Customer Support Team. By doing so, they can securely access your account and thoroughly investigate the root cause of the problem.

 

Here's how:

 

  1. Go to the (?) Help icon.
  2. Select Talk to a Human.
  3. Enter a short description of your concern.
  4. Click on I still need a human.
  5. Tap Contact Us to connect with our live support.
  6. Choose to Get a callback.

 

Additionally, I've added this link about personalizing sales transactions in QuickBooks: Customize invoices, estimates, and sales receipts.

 

Let me know if you have other questions about invoices. I'm always here to help. Take care.

1 reply

S
ShyMae
February 13, 2024

Warm greetings, EBC2024. I understand you'd like each product to appear on a separate line when you print your invoices.

 

Typically, the products are listed once per line when you print your invoices. The bold indicates the product name and the name below is the description.

 

See the attached screenshot for reference: 

 

Let's review your product items first to see if a description has been added. Once you verify that you haven't added one and the duplicate is still showing when you print the invoice, let's open your QuickBooks account in a private window to rule out browser-related issues. Here are the keyboard shortcuts:

 

  • Google Chrome and Microsoft Edge: Ctrl+ Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Safari: Command + Option + P

 

Return to your browser to clear your cache if a duplicate does not appear. Occasionally, the accumulated cache and cookies in the system can become outdated or corrupted, leading to unexpected behaviors. You can also switch to other installed supported browsers, which is a good alternative.

 

Additionally, ensure that your Adobe is updated. Most printing issues can be resolved by updating Adobe Reader/Acrobat to the latest version or repairing their Adobe installation. 

 

On the other hand, the description will be listed below the product name if the Include description is ticked. If you want the information to show in another column, here's how:

 

  1. Hover to the Gear icon, then select Custom form styles.
  2. Click the Edit in the Action section and select Content.  
  3. Click the body column, untick the Include description, then tick the Description. 
  4. Hit Done. 

 

 
Now, let's open the invoice you'll want to print:

 

  1. Hover to Sales, then select Invoices. 
  2. Look for the invoice you want to print, then click Edit.
  3. Click Design and choose Standard. 
  4. Click Save, then select Print and download. 

 

Attached is what your printed invoices will look like.
 

 

For future reference, if you've received a payment from your customer, it's important to record it in QuickBooks. It will mark the invoices as paid and will make it easier for you to track your outstanding and paid invoices.

 

You can click the reply button and enter your response whenever you need further assistance managing your invoices and products. I'm always here to help you. 

E
EBC2024Author
February 14, 2024

Hello -

The recommendation for getting the invoices to not display the product description twice per line worked using the standard template. This unfortunately has brought about another issue - the date column is blank. The option to print the date is selected and there is plenty of room for the date to appear, it just doesn’t. Please see attachment. Note date to print/display is selected but the invoice does not show any data anywhere in the date column when download/print is selected. The sample on the right of the attachment shows the date but download/print is blank.

Thanks for help.

R
Rasa-LilaM
February 14, 2024

Thank you for adding more details about your concern, especially the screenshot, EBC2024.

 

 It can be tricky when the date column doesn't appear on your invoices, even though you've enabled the option to print or display it. Let's work together and run some troubleshooting steps to resolve this matter.

 

Updating Adobe Reader/Acrobat to the latest version, re-installing, or repairing your Adobe installation will help resolve most printing issues in QuickBooks Online (QBO). I'm here to help ensure the process is a breeze for you. 

 

To install the latest version automatically from the product:

 

  1. Launch Adobe Reader or Acrobat.
  2. Go to the Help menu and select Check for Updates.
  3. Follow the steps in the Updater window to complete the process.

 

If you've already downloaded the latest version, let’s proceed and create an invoice in QBO. If the Date field is still empty, repair the application. Here's how:

 

  1. Press the Start button on your keyboard and then enter Control Panel.
  2. This will open another window where you can select Programs and Features.
  3. From there, choose Acrobat or Adobe Reader and click the Uninstall/Change option.
  4. In the Setup dialog box, select Next to choose Repair and then click Next to continue.
  5. Then, click Install.
  6. Once done, press the Finish button.

 

Next, open any invoices and check the Date field. If you're unable to see the date, uninstall and reinstall the Adobe Reader. For detailed instructions, head to the Uninstall Adobe Reader/Acrobat section in this article: How to update, repair, or re-install Adobe Reader/Acrobat.

 

If none of these suggestions work, It'd be best to contact our QBO Care Team so they can further investigate this matter. Our specialists will assist you on how to apply the permanent resolution once it's available. 

 

Furthermore, these resources will assist you in diagnosing and troubleshooting a variety of printing issues on Windows, as well as personalizing the look and data on sales forms:

 

 

Stay in touch if you have additional questions about managing your invoices and other sales-related concerns. I’m always around to provide the assistance you need. Have a good one, EBC2024.

Terms & ConditionsAccessibility statement