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LwnmwrMan222
January 15, 2025
Question

Invoice paid via fraud

  • January 15, 2025
  • 1 reply
  • 0 views

What is my recourse when Quickbooks sends an invoice is paid, then reverses the transaction due to it being a fraudulent transaction?   No where in my email saying the invoice was paid, that it may take 5 business days to clear, and 2 different times I was told by Quickbooks personnel the transaction was fine and they had the funds.

Now the buyer has the piece of equipment, and I have no money. 

This is the first time I have used online pay through Quickbooks desktop.

Doing some digging into my merchant services account once I realized I probably wasn't getting paid, I realized the buyer tried paying the invoice 84 times with different bank and credit card accounts until on the 85th time they found one that worked, which triggered the "invoice paid" email.

I can get locked out of Quickbooks if I use the wrong password 5 times, but someone can try paying an invoice 85 times over 30 minutes and that doesn't trip some sort of fraud notice?

Seems insane to me.

    1 reply

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    LouiseG12
    January 15, 2025

    It's important for us to ensure that transactions made through Quickbooks are secure and reliable. From your message, it seems there were discrepancies regarding the payment and the communication you received, LwnmwrMan222. I want us to get this resolved for you right away.

     

    Due to the public nature of the Community, I'm unable to call you directly. However, you can arrange a scheduled callback with our Support team for safe and thorough assistance concerning the status of your paid invoice.

     

    Here's how to reach out to them:

     

    1. Open your QBDT account.
    2. At the top of your account, select Help.
    3. Choose QuickBooks Desktop Help/Contact Us.
    4. Click on Contact Us.
    5. Please give a brief explanation of your concern, then press Continue.
    6. Log into your Intuit account. Select Continue, then Continue with my account.
    7. A single-use code will be sent to your email. Type in your code and click Continue.
    8. Choose if you want to Chat with us or Have us call you.

     

     

    Please be aware that our QBDT support hours differ based on your subscription. Below are the details you can refer:

     

    • QBDT Plus users (Mac, Pro, and Premier) have access to support from Monday to Friday, 6 AM to 6 PM.
    • QBDT Enterprise users have the advantage of 24/7 support, available at any time of the day.

     

    For future reference, you can refer to this article to learn how to manage and avoid payment holds: Managing and Avoiding Payment Holds.  

     

    We are dedicated to ensuring that every aspect of your QuickBooks experience is smooth and secure. Resolving your payment discrepancy is our top priority. Your trust in our service is invaluable.

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    LwnmwrMan222Author
    January 15, 2025

    I don't need a canned answer.

    I have responses from QB saying this transaction was approved and secure.

    I don't understand how someone can attempt to pay an invoice 85 times in 30 minutes, with 84 straight failures, then on the 85th accept payment without tripping some sort of fraud detection.

    I would think after 5 failed attempts in 5 minutes, an email would go out to the person sending the invoice to be aware there may be issues with payment.   I get locked out of QB if I mistype my password 5 times, to allow 85 attempts to pay an invoice without locking out the invoice is absolutely rediculous.

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      REFURBIZ
      April 12, 2025

      any replies for this?

      i have the same situation, 3 invoices pay, and after 2-3 weeks, an agent of QB call me to tell me if knew the client, because they trye multiple times to process the card, and decline, but after they approved, process and send me payment? and after several days call me to tell me this transaction is red flagged, and now they canceled the payment options.

      is intuit playing games? are they processing knowing the card user is attempting multiple times to process a card, that the invoice shows is from international client, which i do not have control over what the buyer is doing on their other side of their screen, because to my understanding, if i send an invoice link to the client, QB has the responsibility to make sure that all details are input and must match the invoice info. do they have a bugged processing platform which become an easy target to make fraudulent CC transactions and knowing that, blame QB users of such transactions?

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