Skip to main content
M
Mark Stine
February 28, 2025
Question

Invoice payments for non-US currencies

  • February 28, 2025
  • 1 reply
  • 0 views

Hello,

We are a US based small company, and we recently added Canadian customers to our business and associated them with the Canadian dollar. When creating an invoice for the Canadian customer, the options to allow them to pay using debit or credit card are not available to be enabled. These are available for our US customers. The only payment option for those customers appears to be payment by check. They are frustrated that this is the only options. 

 

I contacted QB support and they said that is how it works. Are there any other options?

 

Thank you in advance.

    1 reply

    A
    Aldren18
    March 1, 2025

    I appreciate your efforts to optimize customer payment efficiency, Mark. While QuickBooks Online payments don't support all internal bank payments, I'd like to explore alternative solution that could simplify your workflow and help you focus on expanding your business.

     

    To ensure a seamless payment process for your international customers, I encourage you to share your thoughts directly with our product development team. They highly value customer input and are eager to hear your suggestions.

     

    Here’s how you can provide feedback:

     

    1. Open your QBO account.
    2. Go to the Gear icon located at the top-right corner of your screen.
    3. Under the Profile section, select Feedback.
    4. Type in your suggestions and then click on Next.

     

    In the meantime, integrating third-party payment gateways like PayPal can be an effective way to accept international payments. These platforms support multiple currencies, offering your Canadian customers more flexible payment options.

     

    Furthermore, I recommend bookmarking these valuable articles on managing invoices in QBO. These resource guides empower you with tips and best practices to streamline your invoicing process and enhance your overall experience:

     

     

    Thank you for entrusting us with your business needs, Mark. Revisit this thread for any additional questions or assistance with customer payments. We are committed to providing you with the best support for customer payments and look forward to helping you achieve your business goals.

    Terms & ConditionsAccessibility statement