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jbowersatl
September 1, 2022
Question

Invoice payments show paid to a deposit account that does not exist

  • September 1, 2022
  • 1 reply
  • 0 views

Quickbooks merchant "accidentally" disconnected my merchant account. During this time recurring invoices went out and they show "paid." But they can't be because we closed the old bank deposit account (and the invoices in question generated after that) and forgot to input the new one until now.  So where is the money or how do I edit those invoices to show "receive payment." 

1 reply

JessT
JessT
September 1, 2022

Hi jbowersatl!

 

If the invoices show as paid online, we'll need help from the Merchant team since they have the tools to trace your transactions. You can contact them from 6 AM to 6 PM PT.

 

If the payments were just applied from available credits, you can unapply them.

 

  1. Open the invoice and click the 1 payment made in blue hypertext.
  2. Click the payment date so you'll be routed to the Receive payment page.
  3. Uncheck the invoice to unapply the credits.
  4. Click Save and close.

 

You can always go back to this thread if you need more help.

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