Invoice Receipt showing zero balance when a partial payment is made

Let me share some information about invoice partial payment, adjmom.

When sending a payment receipt, the balance will be zero because only the payment amount will be reflected in the sent transaction. We'll need to send an invoice to the customer to show the balance. In QuickBooks, we can also generate a customer statement. This shows a breakdown of their invoices, payments, credits, and balances. Here's how it's done:

1. Go to the Sales menu, then the Customers tab.
2. Select the checkboxes for the customers you want to make statements.
3. In the Batch actions dropdown, choose Create statement.
4. In the Statement Type dropdown, select Balance Forward.
5. Select the dates for the statements and the date range.
6. Review the customer's email addresses.
7. Hit Save, Save and close, Save and send, or Print or Preview.

For your reference, you can visit this article for more details: Create and send customer statements in QuickBooks Online.

In addition, I've included this resource in case you want to customize the appearance of your sales form to show only the information you need: Customize invoices, estimates, and sales receipts in QuickBooks Online.

Don't hesitate to click the Reply button below if you have follow-up questions on this matter or referring to something else. Please know I'm always around to help with any QuickBooks issues you may be having. Take care always.