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G
Goodweather
March 31, 2021
Question

Invoices

  • March 31, 2021
  • 1 reply
  • 0 views

I entered invoices for multiple customers, then applied payments. Total of payments did not match my deposit I was trying to record. I found my error in an invoice amount. I corrected the invoice amount. Now my total payments match my invoices. I record my deposit. When I look at my aging summary, this client shows as past due $0.

What did I do wrong? And how do I fix it?

I suspect maybe I should have deleted the payment, then fixed the invoice, then re-applied the payment. But I didn't. This was 11/2019. And yes, I'm just now getting around to try to clear out the $0 balance due. I'm tired of looking at it.

Do I just have to live with it?

1 reply

G
Giovann_G
March 31, 2021

Hi there, Goodweather.

 

I'm here to help you sort this out.

 

When a name shows the amount of 0 under the total in the AR Aging Summary report, that name should not show at all. You can double-click the total amount of 0 to see the unapplied transactions. I'll show you how to fix it.

 

1. Go to Receive Payment for that name.

2. Leave the amount as 0.

3. Select any open charge balance.

4. Check at the top part if you see Apply available credits.

5. Click Save and close.

 

Also, if you had applied them and still see the invoice has the status of past due. You can run Rebuild this file to fix minor issues on your company file.

 

I'll include this article in case you want to customize the report in QBDT. This contains steps to generate a report base on your preference.

 

Reply to this post if you have further questions about your account. We're always here to back you up. Have a great day!

 

 

 

 

 

 

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