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littlebrightmind
January 31, 2023
Question

Invoices and receive payments

  • January 31, 2023
  • 1 reply
  • 0 views

Every time I send out an invoice and they pay me, I select received payment. Then I send the paid invoice to my client. However when I go through my quarterly earnings it is saying I made way more than I have. I go through and it looks like it is taking the total from the invoice and the receive payment as two separate transactions instead of the same one. Example: customer is invoiced for $450. They hand me a check of $450. I click receive payment and send the paid invoice on its way. But when I look on sales the invoice is complete and payment received are both the same. Didnt realize this was a problem until I looked at last years numbers and it said I made 65k but I only made 45k. It double a lot of my transactions. Can someone tell me how to stop this from happening again.

1 reply

AlcaeusF
AlcaeusF
February 6, 2023

Hello there, littlebrightmind.

 

I'm here to share information about receiving invoice payments in QuickBooks Online (QBO).

 

May I know how you recorded the payments? Are you creating new transaction(s) for the payments? Any additional information will help me provide the best resolution for your concern.

 

In the meantime, when receiving payments for an invoice, ensure you're not creating a new transaction. You can use the Receive Payment option in the + New button, then select the correct invoice you're recording the payment for. For further guidance with the process, consider checking out this article: Record invoice payments in QuickBooks Online.

 

I also recommend visiting our website for more tips and other resources you can use in the future: Self-help articles.

 

I'm looking forward to hearing from you soon!

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