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4everamber
August 9, 2022
Question

Invoices show wrong amount due on mobile app.

  • August 9, 2022
  • 1 reply
  • 0 views

Hi there,

 

When previewing an invoice in the app, the amount due is incorrect on the mobile app.  I looks ok in the list of invoices under the customer, but not once you open it to send it to them.  It looks like the quantity is off.  Like only one for each item.  Hopefully this makes sense.  We sold multiple not one.  Driving me crazy!  When logging in on my laptop, it looks perfect.  But I don't always have access to my laptop.  Please help!

1 reply

M
MirriamM
August 9, 2022

I got the steps you need to fix this unusual behavior in your QuickBooks Online (QBO) mobile app, @4everamber.

 

When the application is not fully functional, performing the recommended basic troubleshooting steps will resolve the issue. 

 

First, clear the app's cache files. Doing so helps in fixing any sorts of errors in the system. Here’s how to do that:

 

  1. From More Options ⋮, select Settings.
  2. Click on Refresh Data.
  3. Choose Yes.

 

For IOS devices, see these steps:

 

  1. Go to Settings.
  2. Under General, select Storage.
  3. Select your QuickBooks app.
  4. Click Offload App.

 

Once done, check if invoices are now showing the correct amount due. However, if the issue persists, I suggest uninstalling and reinstalling the app to ensure you get the most recent version. 

 

For additional troubleshooting options for Android, you can check out this article: 

 

 

Keep me posted on how this works. I want to ensure this gets resolved for you. Take care, @4everamber.

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