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veg4lfie
Nov 12, 2022 8:17 PM UTC
Question

Invoicing - Receiving Payments not working - QBO

All of the sudden, last week, I cannot do invoicing or receiving payments. I click "create invoice" and "receive payment," and nothing opens up. QB screen just sits there.

 

I've tried different browsers - same issue.

 

Any ideas how to fix this?

1 reply

Adrian_A
Adrian_A
Nov 12, 2022 9:15 PM UTC

Let's report this odd behavior, veg4lfie.

 

I appreciate you for trying other browsers to resolve the unresponsive page when creating invoices.

 

At this time, I'd suggest reaching out to our phone agents so we can investigate the issue. You can reach out to them through the ? Help menu.

 

I've also added this article as your guide in recording invoice payments: Record customer payments.

 

Feel free to get back to our thread if you need my help with processing payments.

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