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BCC7849
June 25, 2024
Question

Issued a refund and customer filed a dispute at the same time. Quickbooks claims to be holding the refund.

  • June 25, 2024
  • 1 reply
  • 0 views

The $5,000 refund was debited from my account on June 17th, but the customer has not received the funds. QuickBooks now claims they are withholding the funds due to a dispute filed by the customer. Strangely, QuickBooks also attempted to debit the same $5,000 amount again for a chargeback related to the dispute on June 20th, but the transaction was returned due to insufficient funds (NSF). I contacted the customer to resolve the dispute since they should have received the refund, but their bank states the refund hasn't been processed. QuickBooks has acknowledged holding onto the funds while simultaneously attempting a second debit for the same amount.

 

I'm at a loss regarding what steps to take next, as I find QuickBooks' explanations hard to believe.

1 reply

I
IrishNinoJ
June 25, 2024

Hello there, BCC7849.

 

I've seen that you’ve posted twice on the Community page. My colleague already addressed this issue about the funds on hold. She added more details about this. You can read her response through this link: https://quickbooks.intuit.com/learn-support/en-us/payments/issued-a-refund-and-the-customer-filed-a-dispute-at-the-same/01/1456898#M57313

 

Feel free to leave a reply if you have any QuickBooks-related concerns. We're here to assist you 24/7.

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